Developing your reception
Your reception can make or break your business. Yes, really. You can be running the best salon or practice in the UK but a poor reception experience can drive customers away. This one-day course will show you how to make sure your reception is remarkable, every single time.
Find out how to:
- Make sure your team understand and represent the company brand
- Manage people and communication skills
- Deal effectively with complaints and monitor customer satisfaction
- Work out the cost of losing just one customer
- Market, monitor and update your company database