Developing your reception

 

 
 

Your reception can make or break your business. Yes, really. You can be running the best salon or practice in the UK but a poor reception experience can drive customers away. This one-day course will show you how to make sure your reception is remarkable, every single time.

Find out how to: 

  • Make sure your team understand and represent the company brand
  • Manage people and communication skills
  • Deal effectively with complaints and monitor customer satisfaction
  • Work out the cost of losing just one customer 
  • Market, monitor and update your company database
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Want to discuss the course in more detail or find out how else Julie can help you and your team?