Developing customer loyalty



What’s the worst thing a hairdresser can ask their client?* What makes a client decide not to return to your salon? What do women really think about their hair? You’ll find all the answers in this entertaining, salon-based course which will ensure you avoid the kind of mistakes that can kill a hairdressing business.

Over a fun day your team will discover how to:

  • Exceed customer expectations
  • Increase recommendations and customer base
  • Think ‘hair doctor’ not sales 
  • Improve emotional intelligence
  • Monitor and review

*The answer is: 

“What are we going to do to your hair today?” Hairdressers are supposed to be the experts – it’s their job to know!

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Want to discuss the course in more detail or find out how else Julie can help you and your team?