Developing customer loyalty
What’s the worst thing a hairdresser can ask their client?* What makes a client decide not to return to your salon? What do women really think about their hair? You’ll find all the answers in this entertaining, salon-based course which will ensure you avoid the kind of mistakes that can kill a hairdressing business.
Over a fun day your team will discover how to:
- Exceed customer expectations
- Increase recommendations and customer base
- Think ‘hair doctor’ not sales
- Improve emotional intelligence
- Monitor and review